What if I received a defective/incorrect product?

Defective Merchandise: Envirosurfer cannot guarantee the exchange for a defective item. This is because the item might no longer be in stock or that the item might look defective. What we mean is that sometimes vendors make worn out looking items for that look. If the item is believed to be defective please return the item noting the reason for the return on the receipt. Incorrect items: Unfortunately, these mistakes do happen from time to time. We try our best to avoid them in shipping but once in a while they slip past us. If for any reason that you receive the incorrect merchandise, please return your incorrect item with the original invoice. We will ship out the correct item with free shipping. If the item is no longer in stock we will issue a complete credit. No express return shipping reimbursement will be permitted.

What happens if something I order is out of stock?

Our policy is to ensure that all of our products are available for shipment upon receipt of the customer order. However, nobody is perfect and unfortunately there may be an occasion where we may have a product that is temporarily out-of-stock. Our pledge to our customers is that we will make every effort to fill the order as quickly as possible.

International Orders:

International orders are a flat $25 shipping rate . All orders outside of the United States are shipped Priority International which average 6 to 10 business days for delivery, except Canada. Canada orders are shipped Ground which averages 5 to 7 business days for delivery. To expedite your order simply call Envirosurfer's Customer Service at 1-888-901-0114. For More details please read our International Shipping terms and conditions.

Possible Delays:

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Duties and Taxes:

Duties and taxes are NOT prepaid by Envirosurfer. These duties/fees are the customer‘s responsibility. The recipient of the order will be responsible for any import duties or taxes charged by the recipient‘s country and carrier related fees. These additional charges will be collected from the recipient by our shipping carrier at the time of delivery.

Payment for International Orders:

We accept the following major credit cards: Visa, Mastercard, American Express and Discover.

How do I return an item/order to Envirosurfer?

All returns must be accompanied by the original invoice sent with the order. Returns will not be processed without the original invoice. Items must be returned within 14 days - no returns are accepted after 30 days from purchase date. Product must be in new, unused condition (no pet hair, odors, signs of wear, etc.).

Replacement items for exchanges are not guaranteed to be in stock. If not available a credit will be issued. Once we receive a return, it can take up to 2-3 weeks to process your order and either credit your account or ship your exchange. Your credit card company may require up to an additional 5-7 days to post the credit to your account.

You may repackage the item(s) in the original packaging.

Once returns are received we process them as soon as possible. However, this can, especially during certain times of the year, take longer than expected. Usually, we have returns fully processed within 2-3 weeks, this includes reshipment and/or credit. Your issuing bank may take an additional billing cycle to display the credit to your card.

Send To:

Envirosurfer
151B Phoebe St.
Encinitas, CA 92024

Return Policy

• Merchandise must be returned within 30 days.
• Merchandise must not be worn, altered, or washed.
• Merchandise must have all tags attached.

• Footwear must be in its original condition, without postal labels.

• Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return

Need a Different Size/Color?

In order to serve you most efficiently, we no longer offer merchandise exchanges in the traditional sense. With our Free Shipping, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.